Glenferrie Private Hospital
Part of Ramsay Health Care

Consumer Focus Groups

GPH recognises that engaging consumers and carers in the design, delivery and evaluation of care has a significant benefit to our clinical quality and health outcomes.

Research supports the view that the engagement of consumers in the health care and treatment has contributed to improved health outcomes for individuals, and this is all supported by Ramsay Healthcare and the National Safety and Quality Health Services Standards.

Our main focus of this group is to

  • improve the Patient Journey; Admission process, waiting times, nursing care, discharge process
  • Enhance Glenferrie developed patient information by ensuring the consumer and carer perspective is incorporated into the development of this material
  • Improve patient satisfaction

Some topics of discussion that we encourage are:

  • Admission process
  • Waiting times
  • Nursing care
  • Doctor concerns
  • Discharge process
  • Patient information
  • Escalation of care
  • Handover process
  • Communication
  • Food
  • Environment

The sessions run for approximately 2 hours, and light refreshments will be served.

If you are interested in participating in one of our upcoming Consumer Focus Groups, please contact Kerry Bradley